Blush & Frame

Refund and Returns Policy

Blush and Frame Website: PrintedWallDecor.com Last Updated: August 17, 2026

We want you to love your wall art. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

  • Standard (non-custom) products may be returned within 90 days of the delivery date.
  • To be eligible, items must be unused, undamaged, and in their original packaging.
  • Custom and personalized items are final sale (see Section 4).

2. How to Start a Return

  1. Contact us at returns@printedwalldecor.com with your order number and reason for return.
  2. We’ll send you return instructions and, if applicable, a prepaid return label.
  3. Pack the item securely in its original (or equivalent protective) packaging to prevent damage in transit.
  4. Ship the item back within 14 days of receiving your return authorization.

We recommend keeping your tracking number until your refund is confirmed.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 14 days of delivery at returns@printedwalldecor.com.
  • Include your order number and clear photos of the damaged item and packaging.
  • We will offer a free replacement or a full refund, including original shipping costs, at no charge to you.
  • Do not discard the packaging until your claim is resolved — we may need it for the shipping carrier’s damage claim.

4. Custom and Personalized Orders

Because custom wall art (uploaded photos, personalized text, or made-to-order sizing) is produced specifically for you, these items are final sale and not eligible for return or exchange, except when:

  • The item arrives damaged or defective
  • There is a manufacturing error (e.g., wrong size, wrong image printed) that is our fault

Please double-check your image, spelling, and size selection carefully before submitting a custom order, as we cannot accept returns due to buyer’s remorse or errors in customer-submitted content.

5. Non-Returnable Items

In addition to custom/personalized products, the following are not eligible for return:

  • Items marked “Final Sale” or purchased at clearance pricing
  • Gift cards
  • Items returned after the 90-day window
  • Items that show signs of use, damage not caused by us, or missing original packaging

6. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error, a defect, or damage during transit.
  • If a refund is delayed on your end, first check with your bank or card provider, as processing times vary — contact us if you haven’t received it after 10 business days.

7. Exchanges

  • We currently offer exchanges only for damaged, defective, or incorrect items (see Section 3).
  • If you’d like a different size, style, or product rather than the one you ordered, please return the original item for a refund (if eligible) and place a new order.

8. Return Shipping Costs

  • For damaged, defective, or incorrect items: return shipping is free — we’ll provide a prepaid label.
  • For standard returns (change of mind, etc.): return shipping is the customer’s responsibility unless otherwise stated at the time of purchase.

9. Late or Missing Refunds

If you haven’t received a refund after the timeframe above:

  1. Check your bank account or card statement again.
  2. Contact your credit card company — processing times can add a few business days.
  3. Contact your bank, as there is often processing time before a refund posts.
  4. If you’ve done all of this and still haven’t received your refund, contact us at returns@printedwalldecor.com.

10. Order Cancellations

  • Standard orders may be canceled for a full refund before production or shipping begins.
  • Custom orders may only be canceled within a short window after ordering (typically a few hours) before production starts — contact us as soon as possible if you need to cancel.
  • Once an order has shipped, it can no longer be canceled and must follow the standard return process instead.

11. International Returns

International customers are responsible for return shipping costs and any customs fees, unless the return is due to a defect, damage, or our error. We recommend using a trackable shipping method for international returns.

12. Contact Us

Questions about a return, refund, or exchange? We’re happy to help.

Blush and Frame Website: PrintedWallDecor.com Email: returns@printedwalldecor.com