Last updated: August 17, 2026
We want you to love the art you bring home. Because our pieces are made print-on-demand through our production partner, Printify, our return policy works a little differently than standard retail — please read below.
Made-to-Order Items
Every piece is printed specifically for your order after you purchase — nothing is pre-stocked. Because of this, we cannot accept returns for change of mind (wrong size chosen, no longer wanted, etc.), except where noted below.
Return Eligibility
We accept returns/replacements only in these cases:
- The item arrived damaged or defective
- The item is materially different from what was ordered (wrong size, wrong design, printing error)
- The order was lost in transit and confirmed undelivered
please contact us with photos so we can arrange a replacement or refund
Reports must be made within 10 days of delivery, with photo evidence of the issue.
Non-Returnable Items
The following cannot be returned or refunded unless damaged, defective, or misprinted:
- All standard wall art (canvas, framed prints, posters) — since each is made to order
- Custom or personalized artwork (custom sizes, names, dates)
- Sale or clearance items (marked as final sale)
- Gift cards
How to Report an Issue
- Contact us at Contact with your order number and photos of the issue (item + packaging).
- We’ll review and confirm eligibility — usually within [1–5] business days.
- Approved cases receive a free reprint/replacement or a full refund, your choice. In most cases, you won’t need to ship the item back.
Refunds
- Approved refunds are issued to your original payment method within [5–10] business days.
- Shipping fees are refunded only if the issue was our error (damaged, defective, or wrong item).
Exchanges
- Since items are made to order, we don’t offer traditional exchanges. If you ordered the wrong size or style by mistake, contact us within 10 hours of ordering — if production hasn’t started, we may be able to cancel and let you reorder correctly.
- Once production has begun, the order cannot be changed or canceled.
Order Cancellations
- Orders can be canceled for a full refund within 10 hours of purchase, before production begins.
- Once a piece has entered production, it cannot be canceled, paused, or refunded for change of mind.
Late or Missing Refunds
If you haven’t received your refund after the stated timeframe:
- Check your bank or payment provider — processing can take a few extra days.
- Contact your bank, as it may take time before a refund is officially posted.
- Still missing? Reach out to us at Contact.
Questions?
We’re happy to help — contact us with any questions about production, shipping, or returns.